1 877 296 9330     Log In

Palladium Travel Club

Palladium Travel Club


Legal notice



The purpose of this document is to describe the guidelines for using this website and to ensure users are protected. This website is owned by FIESTA HOTELS & RESORTS, S.L. (hereinafter referred to as FIESTA), with registered address in Ibiza, Avenida Bartolomé Roselló, 18, 07800 Ibiza (Balearic Islands), Tel. +34 971-313811 and Fax +34 971-312964. The company has been set up in compliance with Spanish Law and is inscribed in the Ibiza Company Register, volume 166, book 165, page 220, sheet IB-402, Inscription 16.

Via the website www.palladiumhotelgroup.com, FIESTA HOTELS & RESORTS, S.L. publishes personalized information and services related to our hotels, such as online room reservations, customer care service and staff recruitment, in order to improve commercial relations and handle customer queries and requests effectively.

Using the website and/or its services entails full and unreserved acceptance plus the validity of each and every one of the General Terms and Conditions described in these guidelines. Accessing and using certain services offered to users on www.palladiumhotelgroup.com may be subject to certain terms and conditions which, depending on circumstances, may complete or replace these guidelines for use, so before accessing and using the services and content, users must read and accept these terms and conditions.


Users undertake to use the website www.palladiumhotelgroup.com and the services it makes available to them in accordance with the Law, with moral principles, good behaviour and public order, as well as with the content of these guidelines for use. As a result, users are obliged not to use the website www.palladiumhotelgroup.com or its services for illicit purposes or intentions contrary to the content of these Guidelines for Use, that damage the rights or interests of third parties or that may in any way damage the website www.palladiumhotelgroup.com and prevent its normal use.

In order to improve the functionality of its website and for the benefit of users, Palladium Hotel Group may unilaterally modify, at any time and without prior warning, the services available or any significant feature on the website, or the operational, technical or use terms and conditions of the services provided on www.palladiumhotelgroup.com.

Accessing any kind of content on www.palladiumhotelgroup.com does not imply any kind of licence for its reproduction and/or distribution and doing so without prior consent from FIESTA is not permitted.


FIESTA HOTELS & RESORTS, S.L. undertakes to comply with current legislation on the subject of automated data handling and, in particular, Organic Law 15/99 of 13 December on Personal Data Protection. FIESTA's Privacy Policy safeguards customers' privacy by putting the following measures in place:

3.1 Seguridad en las transacciones. Las reservas en la web de los Hoteles de la cadena Palladium-Fiesta se realizan a través del sistema de gestión hotelera integrado, licenciado a la entidad Prestige Software, S.L., denominado “e-booking”. La confidencialidad de los datos está plenamente garantizada, tanto respecto a los datos personales como a las tarjetas de crédito para garantizar la reserva.

Likewise, when making a reservation, customers are informed that their personal data and details of their reservation will be passed on to companies involved in handling the reservation and/or travel arrangements and to the destination hotel, no matter the country where these companies may be based, and that data may be transferred internationally for the sole purpose of managing the reservation and guaranteeing its safe execution.

3.2 All confidential information being sent is encrypted and therefore protected against being accessed by third parties. Your credit card details GUARANTEEING your reservation and any other sensitive information are sent using the SSL security protocol.

3.3 Data protection FIESTA guarantees that personal data of any kind supplied by our customers and by any other user or anyone wanting to access our staff recruitment services remain protected and confidential.

All data supplied by our customers to FIESTA or to its employees will be stored in an computerised personal data file created and maintained under the responsibility of FIESTA HOTELS & RESORTS, S.L. (CIF B-45010808), a company operating commercially under the PALLADIUM HOTEL GROUP brand and running this website; this file has been registered with the Spanish Data Protection Agency.

The main purpose of the file is to maintain a commercial relationship with our customers, carry out statistical studies and to advertise products and services that may be of interest to our customers.

FIESTA ensures the confidentiality of data supplied and guarantees that under no circumstances whatsoever will they be passed on for any other use without the prior and express consent of our customers.

In compliance with the contents of Organic Law 15/1999 of 13 December, customers of FIESTA Hotels may at any time exercise their rights to access, rectify, cancel and oppose their personal data.

Lastly, FIESTA HOTELS & RESORTS, S.L. informs you that, if you are a job applicant, the data you supply on your Curriculum Vitae or job application form will be handled in files managed by organisations belonging to the FIESTA HOTEL GROUP (engaged in tourism, hotel and catering and other related activities), for the purpose of taking part in staff selection processes that they are involved in. Users give their express consent to their data being handled in this way by ticking the box accepting the Privacy Policy on our website.

Holders of data are entitled to access their file and exercise their rights to rectify, cancel and oppose as described in data protection legislation.

These rights may be exercised by sending a request in writing to FIESTA HOTELS & RESORTS, S.L., Avda. Bartolomé Roselló 18, 07800 Ibiza (Baleares), for the attention of the Head of the Computing Department or, if more convenient, by sending an e-mail to lopd@palladiumhotelgroup.com.

3.4 Unsubscribing to the newsletter

If you have completed the subscription process for our newsletter you will receive Palladium Hotel Group information and promotions.

You can unsubscribe from our mailing list at any time by sending an e-mail to marketing5@palladiumhotelgroup.com or by clicking on the unsubscribe button included in all the newsletters from brands belonging to the Palladium Hotel Group.


FIESTA HOTELS & RESORTS, S.L. has no control whatsoever, nor can it take any responsibility for information contained in third party websites accessible via links. The presence of these links on the www.palladiumhotelgroup.com website is for purely information purposes only and does not imply any kind of suggestion, invitation or recommendation in connection with them.


FIESTA HOTELS & RESORTS, S.L. makes every effort to maintain the continuity of information and services provided on its www.fiestahotelgroup.com website, however, it cannot guarantee the continuity and availability of these services in the future.

FIESTA accepts no responsibility whatsoever for damages of any kind caused by operational failure or lack of availability of the www.palladiumhotelgroup.com website and related communication systems due to force majeure or because of interruption or interference on information transmission networks.


You can contact PALLADIUM Hotels by writing to:


Departamento de atención al cliente.

Avenida Bartolomé Roselló, 18, 07800 Ibiza (Baleares).

E-mail : acliente@palladiumhotelgroup.com


The FIESTA HOTELS & RESORTS, S.L. website is governed by Spanish Law, therefore any dispute that may arise with users in respect of the terms and conditions of use and any other complaint connected with the website content and services will be resolved by the Judges and Courts of Ibiza and will be interpreted in accordance with Spanish Law, with all parties involved expressly renouncing their own territorial laws or any other that may correspond.