FAQs - NON MEMBERS
What is Palladium Travel Club?
Palladium Travel Club is a club for the most loyal customers at Palladium Hotels and Resorts, who enjoy their vacations at our properties in America and Spain through a customized program that allow us to improve their experience by traveling with exclusive rates and customized service exclusive for our members.
What are the main benefits of the Club?
The main advantage of Palladium Travel Club is focused on friendly service, as we consider our members as part of our family (that’s why our motto is “From Guest to Family”).
The main benefits are the following:
- Preferential rates at all Grand Palladium resorts
- Exclusive promotions year round
- Palladium Money (credit that could be exchanged by certain products or services at the resort). Restrictions may apply
- Round transportation airport – hotel – airport
- Discounts at Zentropia Spa
- Exclusive facilities within our hotels just for our members
Among many others
Our Membership levels are designed to adapt to the different travel needs our members have, so the membership price depends on many factors that will determine the investment amount. Getting a Palladium Travel Club Membership is easier than you think. On your next visit to our Grand Palladium properties we will be glad to inform you of all the options we have.
What are the different Membership types?
Membership types depend on many factors, such as room type, number of weeks to be used with Palladium, Benefit Weeks (free Palladium weeks),international weeks (Access to more than 4,000 destinations around the world through an agreement with other vacation club companies) and the membership term.
What do I need to do to be a Palladium Travel Club Member?
To become a member you only need the following: Willingness to enjoy your vacations at Grand Palladium hotels, preference for a customized service and strong intention to get exclusive services. To get more information, please contact the Palladium Travel Club staff when arriving at our hotels or send an email to email@example.com and we will be glad to give you all the information you need.
Why should I become a Palladium Travel Club Member?
Because when you are part of the Palladium Travel Club you will have a vacation experience at one of our hotels and you will be able to have access to the best service, preferential treatment, exclusive benefits and facilities within our properties.
FAQs - MEMBERS
What is the membership number for?
With the Membership Number we can easily identify our Members and we can easily know the characteristics of that particular membership. How can I optimize the investment on my Membership? The best way to optimize the investment is by using your Membership, traveling and giving the opportunity to your family and friends to enjoy the exclusive benefits Palladium Travel Club Members have.
How can I make a reservation to a Palladium destination and how much time in advance do I need to make the reservation?
The best way is to use it, travel and let your family and friends enjoy the exclusive benefits of being a Palladium Travel Club member
TIP: Try to use your benefit weeks (free) during the high season to get the best out of your membership
How and how early do I have to make a reservation in Palladium Resorts?
Contact the Palladium Travel Club at:
In order to guarantee room availability, you need to make a reservation at least 90 days in advance. If you can’t call with such previous notice, we will do our best to find an available room for our Members (subject to availability).
Please call the following numbers:
Toll free: USA: 1877 296 9330
Toll free: Canada: 1877 287 0724
Toll free: Mexico: 01 800 836 7256
Europe and the rest of the world: +52 984 873 4801
How can I make a reservation to an international destination not part of Palladium?
As Palladium is not able to guarantee or control inventory available at international destinations that are part of the exchange companies that have an agreement with Palladium, we recommend you to contact the Reservations Department at Palladium Travel Club, at least 6 months in advance. NOTE: When sending your reservation request for any international destination, please mark flexible dates, as well as 3 different destination alternatives. Inventories from exchange companies do not belong to the Palladium Hotel Group inventory, so we recommend you to contact your affiliated exchange company to check available options for your trip. We recommend you to have flexible dates and destinations to make sure we could easily find an exchange for you.
How can I have access to special rates and promotions exclusive for Members?
When requesting a reservation at our Members Service Center, you will learn special promotions and discounts, or you can visit our web page and social media.
*Very soon, Palladium Travel Club Members will receive our Newsletter via email with special promotions. Annual rates are provided by the Reservations Department at Palladium Travel Club. You can check valid discounts at our website: www.palladiumtravelclub.com.
I changed my credit card, how can I update mi credit information to continue making my payments?
Please contact the Collections Department if your credit card expired or if you need to pay your membership with a credit card different to the one you registered. Send an email to the following address: firstname.lastname@example.org
The process is completely safe. You can also ask the Collections Department to contact you, just leave you mobile phone number and they will call you.
How can I check the balance on my Membership account?
Please send an email to email@example.com with your membership number, as soon as we corroborate the balance with the Financial Department, we will send you the information. In the near future you will be able to check your Membership balance on the "personal" tab, located in the Members section at our web page.
How can I use the Palladium Money?
Palladium Money can be used at the Grand Palladium Hotels on all services offered directly at our facilities, such as: extra room charges, Logo Shop (valid only in Riviera Maya, Dominican Republic, Jamaica and Vallarta) and Zentropia Spa.
NOTE: before using your Palladium Money, please check the restrictions applying at each consumption center.
How can I use my benefit weeks?
Please check the terms and conditions of the certificate you received when you purchased your membership and contact the Members call center to enjoy your benefit weeks
How can a request be more effective before arriving to Palladium?
All special requests made by our Members will be assigned according to availability; nevertheless Grand Palladium Hotels will prioritize them to satisfy your needs.
When sending a request, please make general requests and be flexible, so we can fulfill your expectations.
This is an example of a request with low possibilities of being fulfilled: "I want room 6023 at Riviera Maya". Probability 1/1554
This is an example of a request with high possibilities of being fulfilled: “King Size bed, ground floor, close to the pool at Riviera Maya”. Probability: 144/1554