FAQs Members
  • What is the membership number for?

    With the Membership Number we can easily identify our Members and we can easily know the characteristics of that particular membership. How can I optimize the investment on my Membership? The best way to optimize the investment is by using your Membership, traveling and giving the opportunity to your family and friends to enjoy the exclusive benefits Palladium Travel Club Members have.

  • How do I optimise my Membership investment?

    The best way is by using your Membership, travelling and giving your family and friends the opportunity to enjoy the exclusive benefits of being a Palladium Travel Club Member.

  • How do I make a reservation at Palladium destinations and how far in advance?

    By contacting the Palladium Travel Club reservations department directly at: reservations@palladiumtravelclub.com In order to guarantee room availability, reservations must be made at least 90 days in advance. If we do not have this time, we will do our best to confirm an available space for our Members, subject to availability. Our telephone lines: - Toll free: USA: 1877 296 9330 - Toll free: Can: 1877 287 0724 - Toll free: Mex: 01 800 836 7256 - Europe and rest of the world: +52 984 873 4801

  • How do I make a booking to international destinations other than Palladium?

    Since Palladium cannot guarantee or control the inventory available at international destinations affiliated with the exchange companies with which it has an agreement, it is recommended that you contact the Palladium Travel Club reservations department at least 6 months in advance. TIP: When sending a reservation request to an international destination, please indicate flexibility in travel dates as well as 3 destination alternatives. Exchange company inventories do not belong to Palladium Hotel Group inventory, so it is recommended that you contact your affiliated exchange company to find available options for your trip. We recommend you to be flexible in the dates and desired destination, this way it will be easier to make the exchange.

  • How can I access special rates, discounts and offers for Members?

    When you make a booking request with our Member Service Centre, they will be able to inform you about the current discounts. They will also be available on our website and social networks. *Palladium Travel Club Members will soon receive offers and promotions through our Newsletter via email. Annual rates are provided by the Palladium Travel Club Reservations Department and current discounts can be consulted on our website: www.palladiumtravelclub.com.

  • I changed my credit card. How do I register a new one to continue making payments?

    If your credit card expires or you need to pay the monthly membership fees with a different credit card than the one you registered with, please contact the Collections department at: info@palladiumtravelclub.com. The process is completely secure. You can also ask to be contacted by telephone. When writing to the department you can leave your mobile phone number.

  • How can I check my Membership balance?

    Send us an email to info@palladiumtravelclub.com with your membership number and we will send you the information as soon as it is corroborated with finances. You will soon be able to check your Membership balances in the "Personal" Members section of our new website.

  • How and where do I use Palladium Money?

    Palladium Money is used within Grand Palladium hotels for all services offered directly at our facilities: extra room charges, Logo Shop (valid only in Riviera Maya, Dominican Republic, Jamaica and Vallarta) and Zentropia Spa. TIP: Before using your Palladium Money, ask about restrictions at each consumption centre.

  • How do I use my benefit weeks?

    We ask you to review the Conditions of Use of the certificate you received when you purchased your Membership and contact the Member Service Centre to enjoy your benefit weeks. We recommend that you contact the Palladium Travel Club Reservations Department to validate your weeks and apply them to your reservation.

  • How can an application before my arrival at Palladium be more effective?

    All special requests from our Members are granted on a first-come, first-served basis. However, they will be treated with the highest priority by Grand Palladium Hotels in order to satisfy your needs as much as possible. It is of the utmost importance that when you submit a request, you make your requests to us in a general way and with some flexibility, as this will give us a better chance of meeting your expectations. Low probability request: "I want to stay in room 6023 Riviera Maya". Probability 1/1554 High probability request: King size bed on the ground floor near the pool in Riviera Maya. Odds: 144/1554

  • What is Palladium Travel Club?

    Palladium Travel Club is a club for the most loyal customers at Palladium Hotels and Resorts, who enjoy their vacations at our properties in America and Spain through a customized program that allow us to improve their experience by traveling with exclusive rates and customized service exclusive for our members.

  • What are the main benefits of the Club?

    The main advantage of Palladium Travel Club is focused on friendly service, as we consider our members as part of our family (that’s why our motto is “From Guest to Family”).

    The main benefits are the following:

    • Preferential rates at all Grand Palladium resorts
    • Exclusive promotions year round
    • Palladium Money (credit that could be exchanged by certain products or services at the resort). Restrictions may apply
    • Round transportation airport – hotel – airport
    • Discounts at Zentropia Spa
    • Exclusive facilities within our hotels just for our members

    Among many others


  • What is the Membership cost?

    Our Membership levels are designed to adapt to the different travel needs our members have, so the membership price depends on many factors that will determine the investment amount. Getting a Palladium Travel Club Membership is easier than you think. On your next visit to our Grand Palladium properties we will be glad to inform you of all the options we have.

  • What are the different Membership types?

    Membership types depend on many factors, such as room type, number of weeks to be used with Palladium, Benefit Weeks (free Palladium weeks),international weeks (Access to more than 4,000 destinations around the world through an agreement with other vacation club companies) and the membership term.

  • What do I need to do to be a Palladium Travel Club Member?

    To become a member you only need the following: Willingness to enjoy your vacations at Grand Palladium hotels, preference for a customized service and strong intention to get exclusive services. To get more information, please contact the Palladium Travel Club staff when arriving at our hotels or send an email to info@palladiumtravelclub.com and we will be glad to give you all the information you need.

  • Why should I become a Palladium Travel Club Member?

    Because when you are part of the Palladium Travel Club you will have a vacation experience at one of our hotels and you will be able to have access to the best service, preferential treatment, exclusive benefits and facilities within our properties.


    We are a Spanish hotel chain, emerging in the 1960´s and pertaining to Grupo Empresas Matutes, that is both nationally and internationally recognized for its success in the hotel industry. We are currently present in 6 countries and include 50 hotels located in Spain, Mexico, the Dominican Republic, Jamaica, Sicily (Italy), and Brazil. We operate under various brands and sub-brands, orientated towards distinct market segments, each one focused on offering a personalized experience to clients.


    Palladium Hotel Group operates 9 brands with hotels situated in privileged locations. PHG diversifies, develops and changes in order to satisfy all its clients. Each one of its brands strives to offer the best hotels to the segment in which it targets.


    These are our more exclusive adults-only hotels. They offer completely personalized services and are located in the most exotic and privileged destinations of the world (Punta Cana, Riviera Maya, Riviera Nayarit and Costa Mujeres.


    Luxurious 5-star hotels located in paradisiacal destinations, where guests of all ages can enjoy their stay with a multitude of activities and services, such as Infinite Indulgence®, it´s all included.


    Exclusive 4-star hotels for adults only, all with impressive views of the Mediterranean Sea. Located in Ibiza, its clients can enjoy unlimited gastronomy with Infinite Indulgence®, it´s all included.


    Music inspired modern design hotels with the latest technology. Spreading the Rock ‘n’ Roll spirt, they are located in the most iconic beaches of Ibiza and Tenerife.


    As a general rule, the check-in time is 3:00pm and check-out time is 12:00 noon.


    Please select the hotel you’re interested in for more information about the all inclusive options, as they vary by hotel.


    The adults-only concept is a relaxing environment for ages 18 years and up, where adults can enjoy a peaceful and tranquil holiday.


    The family friendly concept is oriented at offering activities and services for all age groups, from babies to teenagers, with the objective of providing an unforgettable stay for all members of the family. Please consult the hotel or resort you’re interested in, as activities and services vary in each establishment.


    No animals of any type are allowed into the hotel, with the exception of guide dogs, which are welcome and free of charge. Pets will only be permitted in Hard Rock Hotel Ibiza and Hard Rock Hotel Tenerife. Restrictions in weight and breed can be consulted on their websites.


    Yes. Wi-Fi is free and included in the room rates of all our hotels.