Dear Palladium Travel Club Member,

In our ongoing commitment to enhance your experience and provide a more efficient and streamlined service, we have implemented improvements to the airport–hotel–airport ground transportation request process, as well as to the related follow-up and support procedures.

Please find below the updated options available based on your needs:

1. Requesting a New Transfer

To request a new transfer, please use the link included in your reservation confirmation letter. This allows your request to be sent directly to the transportation provider, who will then issue the corresponding confirmation.

If you have not received your confirmation letter, please contact our Reservations Department at reservations@palladiumtravelclub.com or call our Call Center using the telephone numbers published on www.palladiumtravelclub.com.

2. Modifying or Cancelling a Transfer

If you need to modify or cancel a previously requested transfer:

• Access the link included in your reservation confirmation letter.
• Open the transfer request form.
• Select either "Modification" or "Cancellation" under the "Request Type" section.
• Your request will be handled directly by the transportation service provider.

3. Assistance Completing the Transfer Form

Should you require assistance completing the transfer request form, please contact us at: members.support@palladiumtravelclub.com

Our team will be pleased to assist you.

4. Arrivals Within the Next 24 Hours or Airport Emergencies

If your arrival is scheduled within the next 24 hours or if you require urgent assistance at the airport, we recommend contacting the telephone numbers provided in your transfer confirmation or locating the transportation company representative at the airport.

5. Confirmation of Your Hotel-to-Airport Transfer

To arrange or confirm the pick-up time and location for your departure transfer to the airport, please follow the instructions provided on the transfer voucher you will receive upon arrival, or contact the Palladium Travel Club Member Services team at your destination, who will be happy to assist you.

Important Recommendations

• Do not modify any pre-populated information in the form, especially the reservation locator number.
• Submit a separate transfer request for each reservation using the corresponding link provided in each confirmation letter.
• Verify that the number of passengers is accurate.
• Ensure that airport information, travel dates, and schedules are entered correctly. The required date format is: dd/mm/yyyy.
• Your transfer will be considered confirmed only after you receive a confirmation email from the transportation provider.
• New requests, modifications, or cancellations submitted less than 72 hours prior to service cannot be processed.

We appreciate your trust and reaffirm our commitment to providing you with the highest level of service as a valued Palladium Travel Club member.

Sincerely,

Palladium Travel Club

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