New Call Center Numbers

As part of our commitment to providing you with the best service and care, we are pleased to introduce our new contact phone numbers for the Call Center. These updated lines will allow you to reach us more efficiently, ensuring a smoother experience when making reservations to our paradisiacal destinations. We are dedicated to enhancing your experience, and this update is just one of the many ways we strive to serve you better.

Here is the list of the new reservation phone lines:

From Argentina: +54 (11) 52466353
From Brazil: +55 (21) 40420227
From Chile: +56 (2) 32102385
From the UK: +44 (20) 38070931
From Spain and the rest of Europe: +34 911179480
From Uruguay: +598 29093262
From Germany: +49 800 7236188
From Peru: 0800 78411

We also remind you of our active phone numbers:

USA toll-free: 1-877-296-9330
Canada toll-free: 1-877-287-0724
Mexico: 01 800 836 7256
Others: +52 984 873 4801

The new lines will be active starting May 23, 2024.

Call Center

Please note that our Call Center is open Monday to Friday from 8:00 am to 8:00 pm and Saturdays and Sundays from 9:00 am to 5:00 pm Cancún, Quintana Roo, Mexico time.

Contractual Inquiries

Please note that our Verification team (VLO) is available Monday through Sunday from 8:00 am to 4:00 pm Cancún, Quintana Roo, Mexico time.

Billing

Please note that our Billing team is available Monday to Friday from 9:00 am to 6:00 pm and Saturday from 9:00 am to 12:00 pm Punta Cana, Dominican Republic time.

Also, please remember that all our official emails will always come from the domain @cc.palladiumtravelclub.com | @palladiumtravelclub.com | palladiumptc@palladiumhotelgroup.net (payments). This is to ensure your security and help you avoid scams. If you receive any communication that seems suspicious, please verify the email address before replying. Your security is our priority.

If you have any questions, our communication channels are always open to you.

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New Call Center Numbers

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